There have been a few reports lately that people are having trouble finding American Airlines awards through Qantas. I came across a post on Flyertalk about the situation and I thought I’d investigate it a little further.
Here’s an example routing from Los Angeles to San Francisco:
As you can see, there looks to availability on American right?
Nope, all dates there wasn’t one seat showing. Now, this isn’t just AA being AA and not releasing space.
Expertflyer confirmed that there is definitely seats available but nothing was showing on the Qantas side of things, hmmm.
So after not finding any space on the website, I decided to call the Platinum line and enquire as to why this is happening and is this just an online problem.
An agent confirmed that there is an error in the system and it’s currently being worked on but there isn’t an exact time of when the problem will be fixed.
Almost all American awards are unable to be booked online, you’ll get a continuous error.
Some British Airways awards are available to be booked online but it’s hit and miss depending on routing from what I’ve found.
British Airways First Class
Qantas are waiving all the booking fee’s when you book over the phone which replicates booking online.
3 comments
This still not fixed after 3 weeks , what a joke
Seems to still be broken BA site is showing MH availability where antes shows zip ((
ExpertFlyer shows AAnytime Awards availability in J but Qantas says no.
Hi- wonder if any of the bloggers and commentators here can help.
We’re looking at booking some flights back from the US for Q3 this year and when I search EF, it shows plenty of J availability in the AAnytime Awards bucket with both connections and date flexibility and the number of seats we needed. It even shows availability on CX via SFO on the nice new A350 than CX are now flying.
Excited I call QF Premium desk and the very helpful operator does heaps of searching and whot-not and declares there are no AA flights with availability on those dates.
Am confused how this is the case. What am I missing here? I am booking Qantas Classic Rewards in Business.
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