I’ve visited Dubai too many times now, but every time I visit I always try to stay at a different hotel, there are just soo many properties to choose from,, and they can be especially well priced, more so in Summer. As I was in Dubai for the airshow, I wanted to stay somewhere close to my friends who were also visiting so I decided to stay at the Sheraton Grand, which is located on Sheikh Zayed road.
The hotel holds a total of 474 guestrooms as well as 180 serviced apartments across 54 floors. The hotel is a category four property which requires 20,000 points per night for an off-peak redemption, 25,000 for a standard night and 30,000 for a peak night, for my stay, I used cash as rates were around $200 AUD at the time of booking.
As I arrived directly after my Emirates flight, I had used the app to do check-in which meant my keys were at the desk and all I had to do was give them my ID and a credit card for the hold.
When you first walk into the room, directly on your left is where you’ll find the luggage storage area, closet and the minibar:
The deluxe rooms have an overall size of 40sqm/430sqft, and I found the room to be a little cozy, but more than enough for a solo traveller and I thought the room was clean and quite modern:
Now here’s the part of the stay that I found particularly strange and rather annoying. The bathroom itself was clean, and there were no problems with the amenities, but a couple of days into my stay, a terrible smell kept coming from the pipes of both the shower and toilet. I messaged the hotel about it, and they said they’d rectify it, 1st they said they’d be happy to give me a new room, but when I was at the pool and came back to the room, there was maintenance working on it, I thought this would be the end to it but no.
It happened the next day again, and this time it was even worse, luckily I was flying out and just decided to leave the hotel. I used the app again to let the hotel know and stated that I’d left the property, and they offered a suite, as soon as I leave, really? I would have been more than happy to just switch rooms earlier on in the stay; I guess you could say I was #bonvoyed.
The hotel stocks le grand bain amenities in the bathroom:
The bed itself was rather comfortable and the pillows were pretty average but acceptable.
One of my favourite parts of the hotel would of have to be the executive lounge which even when busy, it was always pretty quiet as it’s well spread out. The breakfast, lunch and dinner food options were more than sufficient and quite tasty.
Here are some of the food options for the lunchtime period:
And the view from the lounge is also pretty fantastic:
I can honestly say I’ve never really had a problem in a Sheraton property before, but the way this smell was handled was a little disappointing and could have been handled a lot better. I honestly couldn’t care less what room they offered, any room without that pungent smell would have been fantastic.
The next disappointment came a few days after checking out, for some odd reason they haven’t awarded the full stay and have left one night out, oh the joys of dealing with Marriott on Twitter.
I can finally say, I’ve been #Bonvyed.