Qantas Adjusts its Change & Cancellation Policy

by Zac George
a row of seats with headphones on the side

I’ve already posted about Virgin Australia’s change in their policies amid COVID-19 and now it’s time for Qantas and Jetstar’s turn. As I mentioned in my previous posts, the policies announced from our Australian airlines were a little weak and didn’t really give many people cover or reassurance. I glad to announce that from today, Qantas adjusts its change & cancellation policy for the better.

While these changes are good to see, It’s a little annoying that we aren’t seeing full refund options, only change of date/time.

a row of red seats on an airplane

Qantas A330-300 Economy Class

Qantas Adjusts its Change & Cancellation Policy

  • The new policies will be in effect until the 31st of March 2020
  • All international and domestic bookings will be eligible for free changes
  • All travellers who do not wish to travel are able to put their flights into travel credit, free of charge
  • All passengers who have redemptions booked will also receive waived fees
  • Passengers who have made bookings from the 10th of March onwards will also be able to receive travel credits
  • The policy will be valid for all travel until the 31st of May 2020
  • The travel credit will also apply to all Jetstar bookings
Per Qantas Group CCO, Stephanie Tully:

“Following the introduction of increased travel restrictions from governments around the world, Qantas and Jetstar are introducing greater flexibility for customers booked on all domestic and international flights.

“We understand that some customers would prefer not to travel at the moment.

“We have removed the standard change fees, where it applies, and are giving customers the option to cancel their flight and receive a travel voucher that can be used anywhere on our network at a later date.

“Travel restrictions are being introduced by governments to contain the spread of the Coronavirus, not because of the risk of contracting the virus on a flight.

a seat in a plane

Qantas A380 First Class

Things to you need to remember:
  • Completely rethink your travel

It was only a few weeks ago when Qantas put out their famous double status credit offer and I’m sure many of you would have bookings. I myself had three international trips but I’ve since changed them as I don’t feel comfortable travelling at this time. If you don’t need to travel, don’t. This will at some point subside but your health and the health of the ones around you is more important.

  • Be patient and calm

I know this is an extremely stressful and uncertain time but the staff from airlines and other business’ don’t need to receive any extra heat. The phone lines are absolutely crazy right now so if you can change your flights online, do that and let people that need more assistance receive it.


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Lorraine Emmins March 18, 2020 - 9:37 pm

I am an Australian citizen visiting the UK to attend my sister’s funeral and catch up with family.
I am trying to bring my Qantas flight back to Australia forward a week, I am anxious about not being able to return to my husband and children as the current climate is changing on a daily basis in regards to the Coronavirus threat.
However I have to pay an extra $653 just to fly a week early, (I guess there is nothing that can be done about that), but they are also asking for a $225 change fee which I thought was being wavered, bringing it to a total of $878.
Are you able to advise me how I can get around the change fee?
Many thanks
Kind regards
Lorraine Emmins

Zac George March 19, 2020 - 8:27 am

Hi Lorraine, are you using the website or contacting the call centre?

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