Background – The Etihad Residence

by Zac George

If you’ve read the blog the past few days, you most likely would have seen the two posts on it, if not here they are: Review – Etihad Residence Lounge, Abu Dhabi & Review – The Etihad Residence, Abu Dhabi To Sydney.

The posts have gone absolutely insane, and I’m extremely happy with how they have been performing, I would never have thought it would have been so big, but I was presently surprised. So far I’ve had job offers, many interview requests but the best would have to of been getting interviewed by Richard Quest from CNN!

The feedback I’ve been getting on the website has been fantastic and pretty good on social media but damn those ‘supposedly  elite’ frequent flyer groups can be vicious.

I’ve been getting a number of questions regarding the flight, lounge, concierge, etc. , on this post, I’ll try to be as In depth as possible with the whole booking process, concierge and ground service.


Booking a flight is usually pretty standard, but when booking the Residence, there’s a few little extra pop-ups and screens that appear.

Once you’ve booked, you’ll get a call from Etihad’s VIP concierge to talk you through everything and welcome you to the whole residence experience. The team are really friendly and try to help in any way possible.

After the phone call, you’ll be sent two emails (above and below). This is also when you can request nearly anything.

What you request is up to you, I’ve been told there was one passenger that just wanted red skittles and they were more than happy to allow it.

  • You can request the gender of the Butler onboard
  • Onboard amenities
  • Food and drinks both in the lounge and onboard
  • Almost anything in between!

What did I request?

I requested both my butler Johan and Chef Imke. Etihad was more than happy to put them on the flight and I was extremely impressed they were able to do so.

The menu can be fully customisable to whatever you like, for this flight I didn’t request anything particular as I just wanted to try the pre-set menu which was fantastic.


The chauffeur is actually handled by a different department but still have fantastic service. The day before you depart in the residence you’ll get a phone call to confirm pick up time, passengers and how many cars you’ll need. As a Residence passenger you can take four bags, but if you have status, you can take even more.

Etihad Residence Chauffeur

What does the flight earn?

As the Etihad Guest program is distance based the points and tier miles are calculated on what cabin you fly on and the distance. The Abu Dhabi – Sydney flight, is 7492 miles and as a Residence guest, you earn a 400% Guest miles bonus. You also get 4 Tier miles per mile.

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Sam February 17, 2017 - 8:04 pm

Hi Zac
Did you actually pay $$$ for this? How much? Its odd that you respond to every comment on your blog except the people who have already asked about this…

Zac George February 17, 2017 - 8:06 pm

I did yes, the reason I don’t respond to those questions is because it doesn’t matter how or did I pay for it. Thanks.

Sam February 18, 2017 - 12:53 am

Wow – your parents must be incredibly loaded. The last thing most 16 year olds would drop $20,000 on is a plane ticket!

Zac George February 18, 2017 - 1:19 am

They didn’t pay a cent. All of my travel is self-funded. I work full time and have my own company. I don’t really care what other 16 years old would do because I’m doing what I love. I saved for 2 years to do the Residence and it was totally worth it.

Sam February 18, 2017 - 2:30 am

That’s very impressive you have your own company at 16! What sort of company is it? Do you not go to school??

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